{"id":8743,"date":"2025-02-02T11:52:31","date_gmt":"2025-02-02T11:52:31","guid":{"rendered":"https:\/\/ph.trdemo.com.au\/anp-metals\/?page_id=8743"},"modified":"2025-05-15T04:25:57","modified_gmt":"2025-05-15T04:25:57","slug":"refund-returns-policy","status":"publish","type":"page","link":"https:\/\/ph.trdemo.com.au\/anp-metals\/refund-returns-policy\/","title":{"rendered":"Refund &amp; Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8743\" class=\"elementor elementor-8743\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c94338c e-flex e-con-boxed sc_layouts_column_icons_position_left e-con e-parent\" data-id=\"c94338c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6260a28 sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"6260a28\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refund &amp; <span style=\"color: #f47835\">Returns Policy<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-585bef4 sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"585bef4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Thank you for choosing to shop at ANP Metals. We strive to ensure your complete satisfaction with your purchase. In the event that you are not entirely satisfied, we have established a comprehensive return and refund policy to facilitate a seamless process.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ec206d6 e-grid e-con-boxed sc_layouts_column_icons_position_left e-con e-parent\" data-id=\"ec206d6\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-000b3f9 e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"000b3f9\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ac7cb1 sc_fly_static elementor-widget elementor-widget-image\" data-id=\"4ac7cb1\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"88\" height=\"88\" src=\"https:\/\/ph.trdemo.com.au\/anp-metals\/wp-content\/uploads\/2025\/02\/return-box-1-3.png\" class=\"attachment-large size-large wp-image-8748\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f2d64a sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"3f2d64a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Change of Mind Returns<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d05a40b sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"d05a40b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you have a change of mind about your purchase, we are pleased to offer a refund or exchange within [14 days] from the date of purchase. To be eligible, the item must be in its original condition, including packaging, tags, and labels, and you must provide proof of purchase.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b60c93c e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"b60c93c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16a5bc0 sc_fly_static elementor-widget elementor-widget-image\" data-id=\"16a5bc0\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"88\" height=\"88\" src=\"https:\/\/ph.trdemo.com.au\/anp-metals\/wp-content\/uploads\/2025\/02\/return-box-1-1-1.png\" class=\"attachment-large size-large wp-image-8749\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8454504 sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"8454504\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Faulty or Damaged Items<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-623fd9e sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"623fd9e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In the unlikely event that you receive a faulty or damaged item, please contact our customer service team immediately. We will work diligently to address the issue as soon as possible. Depending on the circumstances, we may offer a refund, exchange, or repair of the item.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3269eb2 e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"3269eb2\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6aa61cc sc_fly_static elementor-widget elementor-widget-image\" data-id=\"6aa61cc\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"88\" height=\"88\" src=\"https:\/\/ph.trdemo.com.au\/anp-metals\/wp-content\/uploads\/2025\/02\/return-box-1-2.png\" class=\"attachment-large size-large wp-image-8750\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b2e9cd sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"8b2e9cd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Manufacturer\u2019s Warranty<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55f3fbd sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"55f3fbd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Many of our products are accompanied by a manufacturer\u2019s warranty. If your item is covered by such a warranty, please review the specific terms and conditions outlined by the manufacturer. We will assist you in processing any warranty claims by providing the necessary documentation or liaising with the manufacturer on your behalf.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-201fc89 e-flex e-con-boxed sc_layouts_column_icons_position_left e-con e-parent\" data-id=\"201fc89\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5d39428 e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"5d39428\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0b7036f sc_fly_static elementor-widget elementor-widget-image\" data-id=\"0b7036f\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"522\" height=\"471\" src=\"https:\/\/ph.trdemo.com.au\/anp-metals\/wp-content\/uploads\/2025\/02\/Frame-2365.png\" class=\"attachment-full size-full wp-image-8751\" alt=\"\" srcset=\"https:\/\/ph.trdemo.com.au\/anp-metals\/wp-content\/uploads\/2025\/02\/Frame-2365.png 522w, https:\/\/ph.trdemo.com.au\/anp-metals\/wp-content\/uploads\/2025\/02\/Frame-2365-300x271.png 300w, https:\/\/ph.trdemo.com.au\/anp-metals\/wp-content\/uploads\/2025\/02\/Frame-2365-370x334.png 370w, https:\/\/ph.trdemo.com.au\/anp-metals\/wp-content\/uploads\/2025\/02\/Frame-2365-410x370.png 410w\" sizes=\"(max-width: 600px) 100vw, 522px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a84fec5 e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"a84fec5\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-89f1b84 sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"89f1b84\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return <span style=\"color: #f47835\">Process<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eedc600 sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"eedc600\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To initiate a return, kindly follow these steps:<\/p><ul><li>Contact our customer service team to notify them of your return request.<\/li><li>Securely package the item, including all original accessories, manuals, and packaging materials.<\/li><li>Include a copy of the original receipt or proof of purchase.<\/li><li>Ship the item to the address provided by our customer service team.<\/li><\/ul><p>Please note that you are responsible for the shipping costs associated with the return, unless the item is deemed faulty or damaged. For your peace of mind, we recommend using a trackable shipping method to ensure the safe delivery of the returned item.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ddb0246 e-flex e-con-boxed sc_layouts_column_icons_position_left e-con e-parent\" data-id=\"ddb0246\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd4cde2 sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"cd4cde2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refunds<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e5ed69e sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"e5ed69e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Upon receiving and verifying the condition of the returned item, we will process your refund. The refund will be credited to your original payment method within [7] business days. Please be aware that shipping costs are non-refundable, and any applicable return shipping fees will be deducted from your refund.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-43df715 elementor-section-boxed elementor-section-height-default elementor-section-height-default sc_fly_static\" data-id=\"43df715\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-cad8df7 sc_content_align_inherit sc_layouts_column_icons_position_left sc_fly_static\" data-id=\"cad8df7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-69f489c sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"69f489c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact Details<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e259448 sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"e259448\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Head Office<\/strong><br \/>368 Bayswater Road,<br \/>Bayswater North, VIC 3153, Australia<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49862b8 sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"49862b8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Email Address<\/strong><br \/><a href=\"mailto:Sales@trdev.com.au\/anpmet\">anpmetals@gmail.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f03a1c sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"4f03a1c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Office Time<\/strong><br \/>Mon &#8211; Fri 9:00 &#8211; 5:00<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-04d1420 elementor-shape-circle e-grid-align-left elementor-grid-0 sc_fly_static elementor-widget elementor-widget-social-icons\" data-id=\"04d1420\" data-element_type=\"widget\" data-widget_type=\"social-icons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-facebook elementor-repeater-item-2a67b81\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Facebook<\/span>\n\t\t\t\t\t\t<i class=\"fab fa-facebook\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-twitter elementor-repeater-item-314dfa5\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Twitter<\/span>\n\t\t\t\t\t\t<i class=\"fab fa-twitter\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-youtube elementor-repeater-item-d874118\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Youtube<\/span>\n\t\t\t\t\t\t<i class=\"fab fa-youtube\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c49a371 sc_content_align_inherit sc_layouts_column_icons_position_left sc_fly_static\" data-id=\"c49a371\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f5ad2a6 sc_fly_static elementor-widget elementor-widget-trx_sc_contact_form_7\" data-id=\"f5ad2a6\" data-element_type=\"widget\" data-widget_type=\"trx_sc_contact_form_7.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f227-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"227\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/anp-metals\/wp-json\/wp\/v2\/pages\/8743#wpcf7-f227-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"227\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.0.2\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f227-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/div>\n<div class=\"form-style-1\">\n\t<div class=\"columns_wrap\">\n\t\t<div class=\"column-1_2\">\n\t\t\t<p><span class=\"style-line icon-name\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name*\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"column-1_2\">\n\t\t\t<p><span class=\"style-line icon-email\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email Address*\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"columns_wrap\">\n\t\t<div class=\"column-1_2\">\n\t\t\t<p><span class=\"style-line icon-phone\"><span class=\"wpcf7-form-control-wrap\" data-name=\"phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Phone*\" value=\"\" type=\"tel\" name=\"phone\" \/><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"column-1_2\">\n\t\t\t<p><span class=\"style-line icon-subject\"><span class=\"wpcf7-form-control-wrap\" data-name=\"subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Subject*\" value=\"\" type=\"text\" name=\"subject\" \/><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"columns_wrap\">\n\t\t<div class=\"column-1_1\">\n\t\t\t<p><span class=\"style-line icon-textarea\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"How can we help you? 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